Informations sur la livraison

Deliveries are carried out by DHL Express.
In the event of strikes or other circumstances, Elite Srl SB may ship orders using alternative couriers.

Product availability may vary depending on the destination country of the shipment. Some items may be unavailable or subject to sales and/or shipping restrictions to certain countries. Any restrictions are automatically displayed during the checkout process.

Elite Srl SB delivers within Italy and the European Union within 1–5 business days (Saturday delivery is not available).
Islands, disadvantaged locations, and remote areas may require 7–10 business days.

Depending on the destination and customs procedures, delivery times to nonEU countries may vary from 15 to 30 business days.
During Black Friday sales or company holiday periods, shipping delays may occur.

Elite Srl SB may offer free shipping for orders over €49.00.

• Italy: € 8.50
• EU: € 17.50

For orders shipped to nonEU countries or countries affected by Brexit, taxes and customs duties are not included in the order total and will not be shown at checkout.
The courier will contact the customer directly to arrange payment of customs charges.

You can check the status of your shipment in your account section. Once the shipment has been processed, the status changes from “Confirmed” to “On the way”, and you will receive an email containing the tracking number.
If you do not receive the email, please check your spam folder.

To ensure correct delivery times, please fill in all mandatory shipping address fields.
If delivery is to a business, office, or public facility, please include the name and opening hours.
Elite Srl SB is not responsible for errors or omissions in the customer’s address.

For any information, contact our customer service: shop@elite-it.com.

Elite Srl SB is not responsible for delays or damage to products.
If you receive damaged or tampered packaging, please refuse delivery or sign with reservation for inspection.
It is strongly recommended to take a photo of the package before and after opening it.

If your products are damaged, contact DHL at your local number.
Please also inform Customer Service at: shop@elite-it.com.

If delivery is refused or cannot be completed for reasons not attributable to Elite Srl SB, the shipping costs for delivery and return—along with any customs duties—will be deducted from the refund.

DHL Express will attempt a second delivery if the recipient is absent. After that, your order will be stored in the nearest warehouse.
Storage costs may be charged to the customer if delivery cannot be completed due to customerrelated issues.