Shipping information

Deliveries are made by DHL Express.

In the event of strikes or other unforeseen circumstances, Elite Srl SB may use alternative couriers for shipments.

Product availability may vary depending on the destination country. Some items may not be available or may be subject to sales and/or shipping restrictions in certain countries. Any restrictions will be automatically indicated during the checkout process.

Elite Srl SB delivers within Italy and the European Union within 1–5 business days (Saturday deliveries are not available). Deliveries to islands, disadvantaged locations, and remote areas may require 7–10 business days. Depending on the destination and customs procedures, delivery times to non-EU countries may vary from 15 to 30 business days. During Black Friday sales periods and company holiday closures, shipping delays may occur.

Elite Srl SB offers free shipping on orders over €49.00, £43.00 for the United Kingdom, and $58.00 for the United States.

Italy 8,50€
EU 17,50€
Extra UE € 25,00 (GBP £ 22,00 - US $ 30,00)

For orders shipped to non-EU countries or countries affected by Brexit, taxes and customs duties are not included in the order total and will not be shown at checkout.
The courier will contact the customer directly regarding payment of customs charges.

You can check the status of your shipment in your account section. Once your order has been processed for shipping, its status will change from “Confirmed” to “On the way”, and you will receive an email with the tracking number. If you do not receive the email, please also check your spam folder.

To ensure accurate delivery times, please complete all required shipping address fields. When shipping to a business, office, or public institution rather than a residential address, please include the company name and opening hours. Elite Srl SB is not responsible for errors or omissions in the customer’s address. For any information, please contact our customer service team at: shop@elite-it.com.

Elite Srl SB is not responsible for delays or damage to products during transport. If you receive a damaged or tampered package, please refuse delivery or sign with reservation for inspection. We strongly recommend taking photos of the package before and after opening it. If your products are damaged, please contact DHL using your local DHL customer service number.
Please also inform Customer Service at: shop@elite-it.com.

In the event of delivery refusal or failure to deliver due to reasons not attributable to Elite Srl SB, shipping costs for both delivery and return of the goods, as well as any customs duties, will be deducted from the refund amount. DHL Express will make a second delivery attempt if the recipient is unavailable. After that, your order will be held at the nearest warehouse. Storage fees may be charged to the customer if delivery cannot be completed due to customer-related reasons.